naspo-california 2018-04-30T12:11:09+00:00

California NASPO ValuePoint

Broadvoice and NASPO ValuePoint Bring Simplicity to Procurement

Get current technology within budget and with ease.  Information and access documents for Cloud Solutions can be found here.  Contract #AR2502.

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Cloud Business Phone Service Description Plan Price/Extension Price/Minute
Unlimited Extension Subscriber Line – Unlimited Calling in the USA/Canada Monthly $29.95
1 Year $22.95
2 Year $19.95
3 Year $17.95
Unlimited Global Extension Subscriber Line – Unlimited Calling in the USA/Canada plus free calling to 75 countries Monthly $36.95
1 Year $29.95
2 Year $26.95
3 Year $24.95
Metered Extension Subscriber Line/Unlimited Inbound/$0.04 per Minute Rate Outbound Monthly $12.95 $0.04
1 Year $11.95 $0.04
2 Year $10.95 $0.04
3 Year $9.95 $0.04
Virtual Extension Subscriber Line…Remote User Only – Access to a 4 Digit Extension via an Auto Attendant or Mobile App Monthly $12.95
1 Year $11.95
2 Year $10.95
3 Year $9.95
Additional Services
International Virtual Number An inbound only international number that points to any phone number (DID) or service on our network Varies by country
Parked DID Inactive DID which can be enabled/disabled via Online Portal $2.00
Phone Number (DID) Telephone Number (Direct Inward Dial) $0.50
Toll-Free Number An inbound only number that points to any phone number (DID) or service on our network $5.00 $0.029
Toll-Free Packages 1,000 toll free minutes (DID not included). Overage cost $0.02 per minute 1k $20.00 $0.020
5,000 toll free minutes (DID not included). Overage cost $0.02 per minute 5k $95.00 $0.019
20,000 toll free minutes (DID not included). Overage cost $0.02 per minute 20k $360.00 $0.018
50,000 toll free minutes (DID not included). Overage cost $0.02 per minute 50k $850.00 $0.017
100,000 toll free minutes (DID not included). Overage cost $0.02 per minute 100k $1600.00 $0.02
Cloud PBX Features MRC NRC
Auto Attendant Virtual Receptionist/Greeting $15.00
Broadvoice Communicator A powerful instant messaging client that integrates with your phone service. With built in phone presence, soft phone, screen sharing and the ability to make video calls it is the solution to all of your collaboration needs. $10.00
Call Recording Records all of the users calls regardless of location or end point $4.95
Conference Bridge An easy and secure way to hold large scale conferences with up to 99 participants $9.95
Monitor/Whisper/Barge Actively listen to live calls, coach an agent without disrupting the call, or join the call $10.00
Traditional Fax Traditional faxing with rented or purchased Fax Adapter $7.95
Virtual Fax Inbound/Outbound Faxing via Online Portal (PDF and TIFF) $7.95
Voicemail-to-Email Converts your voice messages into text and delivers them to you via email $3.00
Ancillary Services Description Plan Price/Location NRC (inc. install)
Managed Firewall Port forwarding rules, creating VPN Users, setting up static route, changing DHCP info, IP address reservations, skilled engineers, and instant changes to the firewall 1 Year $75.00 $750.00
2 Year $60.00 $500.00
3 Year $50.00 Free
Managed Firewall + Cyber Security All of the above plus Attack Detection & IDS Global Sharing, PCI & HIPAA Reports, monthly basic PEN tests, threat notifications, honey pots, and services break down 1 Year $150.00 $750.00
2 Year $135.00 $500.00
3 Year $125.00 Free
vMPLS Will build your own private and secure cloud with fully meshed topology, MPLS technology, affordable cost, easy to add locations, and flat price regardless of speed 1 Year $100.00 $750.00
2 Year $85.00 $500.00
3 Year $75.00 Free
4G Failover 4G broadband failover includes 1 Gig of usage. Every Gig thereafter is $15 per Gig. Broadvoice Cloud PBX service is required. 1 Year $60.00 $100.00
2 Year $50.00 $100.00
3 Year $40.00 Free
All of the above services require the use of a Broadvoice Edge Device.
Polycom Description Purchase Rental Lease to Own
(36 months)
Polycom VVX 301 6-Line IP Phone with power adapter 2 port 10/100 switch with PoE, Backlit grayscale LCD $140.00 $4.00 $4.95
Polycom VVX 311 6-Line IP Phone Gig E with power adapter 2 port 10/100/1000 switch with PoE, Backlit grayscale LCD $145.00 $5.00 $6.95
Polycom VVX 401 12-Line IP Phone with power adapter 2 port 10/100 switch with PoE, Color LCD $195.00 $6.00 $7.95
Polycom VVX 411 12-Line IP Phone Gig E with power adapter 2 port 10/100/1000 switch with PoE, Color LCD $200.00 $7.00 $8.95
Polycom VVX 501 12-Line IP Phone with power adapter 2 port 10/100/1000 switch with PoE, 3.5″ Color Touch Screen LCD $255.00 $8.00 $10.95
Polycom VVX 601 16-Line IP Phone with power adapter 2 port 10/100/1000 switch with PoE, 4.3″ Color Touch Screen LCD $345.00 $9.00 $12.95
Polycom VVX D60 + base 4-Line cordless IP phone; Single 10/100 Ethernet port on base; 2″ Color LCD. Up to 5 D60 handsets can be supported on one base unit. $220.00 $8.00 $6.95
Polycom VVX D60 Individual handset for use with your existing D60 with base $140.00 $3.00 $4.95
Polycom Sound Station IP 5000 Conference IP phone with 7 foot microphone range $475.00 $18.95
Polycom Sound Station IP 6000 Conference IP phone with 12 foot microphone range $625.00 $26.95
Polycom Sound Station IP 7000 Conference IP phone with 20 foot microphone range; Built-in PoE; An optional A/C power kit also available $995.00 $39.95
Polycom Real Presence Trio Conference IP phone with 20 foot microphone range; 5″ Color Touch Screen LCD; Supports PoE, WiFi and Bluetooth; An optional A/C power kit also available $1295.00
Polycom VVX Camera True plug-and-play installation; high definition 720p; true HD video conferencing; USB connected; Add On to VVX 500 and VVX 600 $125.00
Polycom VVX Expansion (Analog) Line Monitoring Attachment $105.00 $3.00 $3.95
Polycom VVX Color Expansion (Digital) Color Line Monitoring Attachment $225.00 $7.00 $7.95
Obihai
OBi1022 10-Line IP Phone: 2-Port 10/100 switch with PoE, Full Color Display $120.00 $3.95
OBi1032 12-Line IP Phone: 2-Port 10/100 switch with PoE, WiFi and Bluetooth available with optional OBiWiFi and OBiBT adapters (not included), Full Color Display $155.00 $4.95
OBi1062 24-Line IP Phone: 2-Port 10/100/1000 switch with PoE, WiFi and Bluetooth built in, Full Color Display $185.00 $6.95
OBi1000e Side Car 16-Line Expansion Module For OBi1032 & OBi1062 $69.00 $2.95
Bluetooth Adapter Place and receive calls on your home phone via a mobile phone’s wireless network $20.00
Wi-Fi Adapter Used with the OBi202 or the OBi302 VoIP adapters to connect analog devices to your wireless router and make VoIP calls from anywhere in WiFi range $20.00
Yealink
Yealink W52P SIP IP Base Station Cordless IP Phone System which includes base and one handset. Supports up to 5 handsets. 1.8″ color display with intuitive user interface and up to 10
hours of talk time.
$189.00 $8.95
Yealink W52H Additional Handset Individual Handset for use with your existing W52P base station $100.00 $4.95
Other Hardware Rental
(4+ Seats/Location)
Analog Telephone Adapter (ATA) 2-Port Analog Phone Adapter Free Free
Fax Adapter Traditional faxing with rented or purchased Fax Adapter $99.95 $5.00 $5.00
Edge Device Provides QoS, active network monitoring and security within network. $25.00 Free
SIP Trunking Description Plan Price/Trunk Price/Minute
Unlimited Trunk Unlimited Inbound/Unlimited Outbound (Minimum of 5 Trunks and Maximum 30 Trunks) Monthly $20.00
1 Year $19.00
2 Year $18.00
3 Year $17.00
Metered Trunk Unlimited Inbound/5k Outbound and $0.02 per minute thereafter (Minimum of 5 Trunks) Monthly $14.00 $0.02
1 Year $13.00 $0.02
2 Year $12.00 $0.02
3 Year $11.00 $0.02
Call Center/Large Ent. Minimum commitment, Unlimited trunks, Unlimited Inbound Minutes, Outbound usage is billed at a $0.008 per minute and $2 per phone number that are both subtracted from the amount committed. Monthly $700.00 $0.08
1 Year $600.00 $0.08
2 Year $500.00 $0.08
3 Year $400.00 $0.08
Additional Services
International Virtual Number An inbound only international number that points to any phone number (DID) or service on our network Varies by country
Phone Number (DID) Telephone Number (Direct Inward Dial) $2.00
Toll-Free Number A toll-free number can be attached to main number or any DID $2.00 $0.03
Hardware Configuration Fee Description Mo-to-Mo 1 Year 2 Year 3 Year
Direct IP (SIP) No hardware needed. A static IP is required. $0.00 $0.00 $0.00 $0.00
Analog Obihai 508 $200.00 $100.00 $0.00 $0.00
PRI (23 Trunks) PRI Edge Device $2000.00 $1400.00 $800.00 $400.00
Partial PRI (<23 Trunks) PRI Edge Device $2000.00 $1400.00 $1400.00 $1400.00

1. Service Level Agreement

This Service Level Agreement (“SLA”) is between the Customer and Quality Speaks LLC dba Broadvoice, (“Broadvoice”) as relates to Broadvoice’s Voice over IP (“VoIP”) Services.  Broadvoice agrees that it will make all commercially reasonable efforts to meet the minimum service levels set out in this SLA throughout the service period.

2. Target for Availability

The target available time for the Services provided by Broadvoice to the Customer is equal to 99.99% of the time in a calendar month. Availability is calculated by dividing the measured available time by the total time in a calendar month, expressed as a percentage. The measured available time is the total time in a calendar month less the measured unavailable time. Subject to any other terms in this SLA, the Services are deemed to be unavailable to the Customer when the Services are fully interrupted, or fail to meet designated specifications as contemplated in this SLA, such that the Services cannot be accessed or used by the Customer (an “Outage”), but excluding any such circumstances arising as the result of any event contemplated in paragraphs 7 and 8 of this SLA.

3. Calculation of Measured Unavailable Time

The measured unavailable time starts upon notification of an Outage by the Customer to Broadvoice by telephone and the release of the affected Service by the Customer to Broadvoice for testing and repair. The measured unavailable time ends when the affected Service is restored. Broadvoice will notify the Customer by telephone and the Customer will confirm that the affected Service has been restored. Additional time taken by the Customer to perform confirmation testing is not included in the measured unavailable time if the Service is in fact restored.

4. Target Mean Time to Repair (MTTR)

Mean Time to Repair (MTTR) is defined as the total network outage time for all trouble tickets in a measured month divided by the number of tickets. The target MTTR is four (4) hours following receipt of a Service Call from the Customer.

5. Service Call Procedure

The Customer shall contact Broadvoice Priority Business Support to report all service problems. The telephone number for contacting the Priority Business Support is (866) 431-1626. The Customer must have the following information:

  • Customer name
  • The telephone number affected
  • A description of the problems encountered

During the Service Call, Broadvoice will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.

6. Escalation Procedures & Times

Broadvoice will use all reasonable endeavors to ensure that Service Calls and associated tickets are cleared within a reasonable time frame. In the event that tickets remain outstanding beyond a reasonable time frame, the Customer may escalate the ticket using the below escalation methods.

Contact Position Name Number
Level 1 Supervisor On Duty (866) 431-1626
Level 2 Business Support Mgr David Dawson (747) 213-0033
Level 3 Director of Customer Service Jennifer Vandenburg (818) 435-1950
Level 4 Chief Operating Officer George Mitsopoulos (818) 435-1106

7. Credits for MTTR (following receipt of a service call from the customer)

MTTR Credit
 0 minutes to 1 hour  No credit
 >1 hours to 4 hours  3% credit of monthly bill
 >4 hours to 6 hours  6% credit of monthly bill
 >6 hours to 8 hours

additional 4 hour increments

 10% credit of monthly bill

3% per increment, not to exceed monthly billing total

In order to receive the foregoing credit, the Customer must notify Broadvoice by email to [email protected] of its claim for a credit within thirty (30) days of the Outage for which a credit is claimed.

8. Service Level Exemptions

Degradation in the performance of the Services and unavailable time shall not be included for the purposes of determining whether the Services meet the Minimum Service level, or for calculating measured unavailable time if such degradation or unavailable time arises from: (i) Scheduled Maintenance or other service interruptions agreed to by the Customer for the purpose of allowing Broadvoice to upgrade, change, implement an order, maintain, or repair the Service; (ii) directly or indirectly as the result of the acts or omissions of the Customer, any person for whom the Customer is legally responsible, or any person using the Services; (iii) failure of CPE equipment, or Customer’s internet connection or internal networking infrastructure, or systems not provided, or under the control or direction of Broadvoice including equipment or systems Broadvoice may obtain or contract for at the request of the Customer, ir the failure of local carrier’s infrastructure on which Broadvoice Services are delivered (and, in the event of a degradation in the Services below the Minimum Service level or an Outage occurring as the result of such circumstances Broadvoice will co-ordinate with the provider to remedy such failure as quickly as possible); (iv) any failure by the Customer to afford access to any location for which the Customer is responsible, or to any facilities required by Broadvoice for the purpose of investigating and correcting a degradation in the Services or an Outage; and (v) any event contemplated in the Service Subscriber Agreement.

9. Scheduled and Unscheduled Maintenance

Scheduled Maintenance means any maintenance activities performed by Broadvoice on the network or switching equipment to which the Customer is connected, provided that Customer shall be given at least 48 hours advance notice of such maintenance activities. Such activities are typically performed outside of the Customer’s business operating hours and during the standard maintenance window between 00:01 am and 6:00 am local time. Notice of scheduled maintenance shall be given to Customer’s designated Change Management (“CM”) Single Point of Contact (“SPOC”) by a method elected by Broadvoice (telephone, e-mail, fax or pager). The Customer may change its CM SPOC upon reasonable advance written notice to Broadvoice. Unscheduled maintenance means any maintenance activities performed on the Broadvoice network to which Customer’s facilities are connected as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a customer but introduces a very low risk to services or may lead to a brief service interruption. Examples include optical cable splicing, contractor working near fiber cables and digging within ten feet of fiber cable. In the case of a Threat Broadvoice will strive to provide customers with three business days advance notice. In the event of an Emergency (defined as unplanned critical repairs, acts of vandalism and/or nature that has caused or could cause a degradation or interruption of service) Broadvoice will make best efforts to provide customers with short-term notice and an estimated time to repair.

10. Application of Credits

Credits shall be applied in respect of the next billing period and shall be based on the monthly rates in effect at that time. Calculation of all credits shall be based on the call log and other records maintained by Broadvoice. In no event shall any credit be awarded in excess of the monthly rates for the affected Service in effect at the time the credit is applied. If credits remain payable following the termination of the Service Subscriber Agreement, the Customer shall be entitled to receive a refund equal to the amount of such credits.